This Privacy Policy describes how OFFDEALY.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@offdealy.com or by mail using the details provided below:
71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United KingdomCollecting Personal Information
When you visit our website (the “Site”), we collect certain information about your device, how you interact with the Site, and details required to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any data that can be used to identify an individual. Below is a summary of the types of Personal Information we collect and the reasons why.
Device information
- Purpose of collection: To ensure the Site loads properly for you and to analyze usage in order to improve our website performance and user experience.
- Source of collection: Automatically collected when you visit the Site through cookies, server logs, tags, pixels, or similar technologies.
- Disclosure for a business purpose: Shared with our web hosting provider, analytics tools (e.g., Google Analytics), and security services.
- Personal Information collected: Browser version, IP address, time zone, cookie data, referring/exit pages, search terms, pages/products viewed, and interactions with the Site.
Order information
- Purpose of collection: To fulfill your orders and deliver products or services, process your payments, provide order confirmations or invoices,
communicate with you, verify orders for fraud, and—if permitted by your preferences—send you product updates or promotional content.
- Source of collection: Collected directly from you when you place an order or create an account.
- Disclosure for a business purpose: Shared with our payment processors (e.g., Stripe, PayPal), order fulfillment partners, and customer service tools.
- Personal Information collected: Full name, billing and shipping address, payment details (such as credit card or PayPal information), email address, and phone number.
Sharing Personal Information
We share your Personal Information with trusted third-party service providers to help us operate our website, fulfill your orders, and provide a smooth shopping experience, as described above. For example:
- We use tools and plugins such as WooCommerce, payment gateways (e.g., Stripe or PayPal), and email or shipping providers to process transactions, send order updates, and deliver your purchases.
- We may also share your information to comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests for information, or to protect our legal rights and the safety of our users.
Behavioural Advertising
As mentioned above, we use your Personal Information to deliver targeted advertisements or marketing messages that we believe may be relevant to your interests. For example:
- We use Google Analytics to better understand how visitors interact with our Site. You can learn more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout - We may share limited information about your activity on the Site—such as pages viewed, products purchased, or interactions with our content—with our advertising partners to help display ads tailored to your behavior. This sharing may occur through cookies, pixels, or similar tracking technologies, depending on your consent and local privacy laws.
- Our advertising partners may also use this data to serve you personalized ads across other websites and platforms.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising via the links below:
- Facebook – https://www.facebook.com/settings/?tab=ads
- Google – https://www.google.com/settings/ads/anonymous
- Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal:
https://optout.aboutads.info/
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
- If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making (including profiling), when such processing produces legal effects or otherwise significantly affects you.
- We do not engage in fully automated decision-making that has a legal or significant impact using customer data.
- However, certain third-party services we use for fraud prevention and security may apply limited forms of automated decision-making that do not have a legal or significant effect on you. These measures are intended solely to safeguard our platform and customers.
- Examples of such automated processing include:
- Temporary blacklisting of IP addresses involved in repeated failed payment attempts. This block typically lasts for a few hours.
- Temporary blacklisting of payment methods (e.g., credit cards) associated with suspicious activity or blacklisted IP addresses. These restrictions usually expire after a few days.
Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
| session_id | Maintains session for user navigation and cart tracking | Session |
| secure_session | Maintains secure connection during login and checkout | 24 hours |
| checkout_token | Identifies your current checkout session | 1 year |
| cart | Stores items in your shopping cart | 2 weeks |
| cart_currency | Stores selected currency | 2 weeks |
| cart_sig | Verifies cart integrity and updates | 2 weeks |
| remember_me | Keeps user logged in if requested | 1 year |
| customer_login_token | Authenticates returning customers | 2 years |
| customer_auth_state | Helps verify login identity | 24 hours |
| cookie_consent_preferences | Saves your cookie consent settings | 1 year |
| user_locale | Helps display content in your local language | 2 weeks |
| update_account_token | Supports customer account updates | 1 minute |
| checkout_step_tracker | Tracks progress through multi-step checkout | 1 year |
Reporting and Analytics
| Name | Function | Duration |
| _ga, _gid, _gat | Google Analytics - tracks visitor behavior and site usage | Varies (session to 2 years) |
| _fbp | Facebook Pixel - delivers and tracks Facebook ads | 3 months |
| utm_source, utm_campaign | Tracks campaign referrals and landing page origin | 2 weeks |
| referrer_tracker | Stores original referral site | 2 weeks |
| landing_page | Identifies landing page of the session | 2 weeks |
| visitor_id_hash | Helps prevent fraud and track device-based interactions | 1 year |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: 1/3/2023